FAQ

How long does it take to make my ring?
Upon receiving your payment, your ring will be ready for shipping in 21 working days. The actual shipping time varies depending on your location.

How much do the rings cost?
The prices for the rings, excluding shipping, are:
Gold: 1,588 HKD (205 USD)
Black Silver: 1,388 HKD (180 USD)
Silver: 1,198 HKD (155 USD)

How much does shipping cost?
The shipping cost is actually determined by your location. If you reside in Hong Kong, shipping will only be 10HKD. International shipping costs usually fall in the range of 200HKD – 900HKD (26USD-116USD). The exact charges for shipping will be shown on a summary screen prior to finalizing your order. Also, be aware that depending on your country’s regulations, international orders may be subject to additional duty fees.

If I order more than one ring at once, will I have to pay for shipping individually?
No. You will have to pay for shipping only once. While the app will charge you the shipping cost for each ring individually, we will refund you the excess amount.

Can I cancel my order?
We accept cancellation requests only prior to the start of the manufacturing process. So, if you have already received a notification email, stating that manufacturing of your ring has started, we will not be able to accommodate your request.

What materials do you use for the rings?
For all rings, we use Sterling Sliver 925 as base material, with a 965 purity.
Gold: 0.3 - 0.4 microns, 18K yellow gold-plated Sterling Silver
Black Silver: Black ion-plated Sterling Silver
Silver: 0.5 microns Sterling Silver-plated Sterling Silver

Is the app available only for iOS?
Yes. At this moment, the app is available for iOS devices only.

What are my payment options?
We accept payment via credit card (Visa, MasterCard) and PayPal.

What are the five hexadecimal digits engraved on the shank of my ring?
This is your Crafted By My Heart ID, a unique number, assigned to your ring only.